FAQs and Shipping Information

SHIPPING

How long will my order take to be shipped?

All pieces available for purchase on our website are ready to be posted. This will happen within three working days. Custom orders will take approximately 7-10 days to be made and shipped.

How long will my order take to arrive?

We use Australia Post to ship our pieces. Depending on your location this can take approximately 4 -10 days. International orders can take up to 30+ days to arrive.

 

CUSTOM ORDERS

Do you create custom pieces?

Yes, we most certainly do! Please contact us via the Contact Us page or shirley@jadecrystalsuncatchers.com.au.

 

WHOLESALE

Do you offer wholesale orders?

To discuss wholesale orders, please get in touch via the Contact Us page or shirley@jadecrystalsuncatchers.com.au.

 

REFUNDS AND EXCHANGES

While we endeavour to ensure all of our items are accurately described and safely packaged, however we understand that issues can arise.

We will happily exchange or provide a refund if your item arrives faulty or if you feel it is not as described.

Please make contact within five (5) business days outlining your refund or exchange request.

 

CARE

To avoid marking the candle inserts, we suggest using candles in poly-carbonate cups. Please do not use candles in aluminium cups.

 

Leadlight

Where do you source your leadlight from?

All of our leadlight pieces are beautifully handmade in Western Australia. 

 

Candles

Where do you source your candles from?

All the candles featured in our images and at our pop-up stores are sourced from Crysta-Lee Candles in Perth. They can be found on Facebook.